Return and refund policy

Returning and collecting policy

We offer 30 days open purchase. This means that you can cancel this purchase within 30 days from the day you received the item. Packaging is available from the outside. Upon return, the item must be available for resale.

When returning, the customer is responsible for paying for the return shipment. Contact us at info@kissifyjewels.com for return instructions.

We would like to bring to your attention our policy regarding address corrections for orders. In the event that a customer enters an incorrect address during the checkout process, resulting in a returned package, we will apply a 10 euro fee for address correction.

Ensuring accurate delivery details is crucial for the timely and successful receipt of your orders. This fee helps cover the administrative and logistical costs associated with correcting addresses and reshipping packages.

We want to inform you about our updated policy regarding orders that remain unpicked and are subsequently returned to us. In such instances, we will apply a restocking fee of 10 euros. This fee is applicable when a customer requests a refund instead of opting for a resend of the order.

This measure helps us manage the costs associated with processing and restocking returned items, ensuring a smoother operation for all.

Refusal policy
Refunds are made, only was it returned to the us in unused condition. Emballages are available in a net, with the indicated otherwise on the product page.

If you paid with Klarna, they handle refunds. Payment by card and PayPal will be refunded to the card/PayPal account the payment came from.